FAQ’s

How do I sign up?

Visit  www.qualificationcheck.com and click on the Sign-Up button on the top right corner. Once your personal information is submitted, you will receive an invitation email to join the Qualification Check verification platform.  Please make sure you check your spam folder; in case you don’t find anything in your inbox.

 

How do I submit an education or employment verification?

After you sign-in to the Qualification Check verification platform, click on “New Verification” on the left-hand side menu, add as many education and employment checks as you need. Once you submit the individual details, click Next.

 

How do I get updates when a request is showing up as Pending?

Sign-in to your account to access your “Verification History” on the left-hand menu bar. Use the filters to locate any specific request by entering your full name or reference number. Our team will continuously submit updates to keep you informed with the latest information received from the university.

 

How do I buy credit?

On the left-hand menu bar, click on “Buy Credit” and select the amount you need for your verifications. From the same section you will be able to save your card details for future transactions.

 

Can I pay by Invoice?

Yes, we offer invoices to some customers if they process high volumes. Should you require an invoice plan, please send us an email to [email protected]

 

How do I access the list of universities you cover and the pricing?

In the “coverage” section on the left hand menu bar you can see the entire list of universities covered by QC, the cost per verification (and the surcharge in case a university charges a fee to third parties). You’ll be able to access this list by clicking the country on the map or you can use the filters to search by institute name.

 

The university I’m looking for is not listed 

If your search is not showing the educational institution you require, you can request our verifications team to add it for you. Simply click on ‘Request a new educational institution’ and complete the fields.  One of our team members will get in contact to provide you with an update.

 

How do I access invoices?

Invoices are automatically saved in the Invoice section on the left-hand menu bar. You can also download these as PDF documents, if required.

 

Can I add more users to my account?

You can add as many users as you want to your account. On the left-hand menu bar click on the Account section, at the bottom of the page you have the option to add users. The users you add will receive an invitation via email to access the platform.

 

Can I change the email address of my account?

 Due to data protection policies email addresses cannot be changed. However, if for any reason you have to use a different email address, simply sign up to create a new account and our verifications team will move your verifications history from your previous account to the new one.

 

My colleague is leaving; I want to access the verification history of his/her account before we close it.

Get in contact with our verifications team using the live chat option or by emailing your account manager.  Our team will move the verification history from your colleagues’ account to yours. Any credit left on this account will also be transferred.

 

The verification I submitted is no longer required. Can I request for this to be cancelled?

As per our terms of business if you request cancellation within 24 hours of submitting the verification, QC will refund the credit to your account. After 24 hours the request can be cancelled but all fees and charges will still apply.

 

How do I modify a pending verification request?

Send an email to [email protected] mentioning the QC Verification ID and the full name of the candidate. A team member will get in contact with you for assistance.

 

What does it mean when my verification comes back with “Action Required”?

This is when the educational institution requests additional documentation/ information either because what has been supplied is insufficient or because they cannot locate the records after an initial search.

To solve this, you need to re-submit the verification with the additional information or documentation the institution has requested.

**To avoid being charged twice for the same verification please DO NOT submit a new request if the status of the request is Action Required and follow the instructions above.

 

Find out what Qualification Check can do for you today.

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