Customer Success Executive

Customer Success Executive
21/03/2023 Joe Johnson

Role: Customer Success Executive

Location: Hybrid – combining 1-2 days a week in our London office and working from home

Key Responsibilities:

As a Customer Success Executive (Client Growth), you will report to the Head of Global Accounts, and be responsible for both maintaining existing client relationships and using this as a basis for upselling Qualification Check’s core products/services. Other duties will include:

  • Proactively building and maintaining stakeholder account relationships
  • Documenting sales information and opportunities within an integrated CRM system
  • Understanding and interpreting customer requirements, using every sales opportunity to promote the full QC product range and services
  • Acting as the first line of response for a wide range of key accounts
  • Monitoring individual account metrics such as sales/revenue
  • Striving to achieve annual revenue target through upselling to existing clients
  • Providing regular internal sales forecasts and business updates
  • Assisting with portfolio analysis and planning
  • Gathering client feedback for future product development strategies
  • Generating and compiling data for monthly business reports
  • Seeking and implementing methods to improve client paint points and overall satisfaction
  • Proactively engaging and enhancing communication with other functions of the business for a seamless customer experience

Candidate Requirements:

  • Customer lifecycle knowledge
  • Customer service experience
  • Excellent communicator
  • Confident at negotiating
  • Impeccable people skills
  • Drive, motivation and resilient
  • Positive, eager to learn attitude
  • Emotional intelligence
  • An ability to juggle multiple stakeholder relationships

Other Skills (Desirable):

  • Proficient in the use of MS Office Suite/G-suite/Slack/
  • Background screening industry knowledge
  • Fluent in other language

Education / Qualifications:

  • Sales/account management qualifications
  • Higher education qualification (Bachelor’s degree or similar / equivalent)
  • Professional memberships

We Offer:

  • £28k – £32k per annum, plus bonus/commission, pension and healthcare
  • 28 days annual leave inclusive of bank holidays
  • Bespoke team away days
  • A flexible and friendly working environment in a fast-moving digital industry
  • A challenging role where you can develop your corporate customer service and sales skills, and play a significant part in the ongoing growth of Qualification Check

Company Background:

Qualification Check exists for one reason – to protect the world from fake qualifications so that people can work, study and live in a safe and trusting environment. With global coverage in over 90 countries and 50,000 institutions, we help our customers meet their professional, career and life aspirations. We assist in the removal of barriers in social mobility across borders, cultures and societies.

Our brand mission feeds directly into our own culture of being collaborative, open and honest with one another, celebrating successes and helping each other to solve our individual and collective challenges. We truly believe we’re a great team because of this. We’ve been around for more than a decade, and in that time we’ve become a world leader in verifying academic and professional qualifications.

We do this by using simple and easy-to-use technology that gives both our individual customers and main clients the best experience possible. We save organisations save time and money, and help applicants get into their next job role, or onto their next academic course hassle-free.

We’re growing fast – doubling the number of checks and our revenue year on year. Our customers help us to achieve this through their own growth, and this is where we need your polished people skills to give our clients a supportive, world-class service.

Interested? We’d love to hear from you. Please apply to: [email protected]


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